FAQs

Getting Started

In what currency are the prices on the site?
All prices are in USD.

What payment methods are accepted at artellcocoshop?
Accepted payment methods are American Express, Mastercard, PayPal, Visa, Apple Pay, Google Pay, discover, Diners Club, Venmo, and Meta Pay.

What are the delivery charges?
We offer free shipping to all orders in our site

How long it takes for my order to arrive?
Generally, it takes 3-5 business days to deliver after the order is confirmed.

How can I track my order?
Get all the information of your package by using your tracking number on our

section "TRACK YOUR PACKAGE"

How can I make a refund?
Yes, you can get a refund within 30 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us at support@artellcocoshop.com for your general queries.

What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must comply with our conditions to fulfill the return criteria. Kindly visit our return policy page for a better understanding.

How can customers return products ?
By Mail

How much is the restocking fee ?
We do not charge a restocking fee on returns.

How much is the return shipping fee ?
We do not charge a return shipping fee on returns.

The product conditions that we allow for returns ?
New

If you have any questions, send us a message to our email address support@artellcocoshop.com

Contact Info